This is the response I got from the Roadrunner cable rep. Way to treat their potential customers, eh?

Dear Mr. Fuhry:

Thank you for your email. We always appreciate the opportunity to respond to our customers.

Thank you for contacting Time Warner Cable. The services and availability may vary based on Package Selection and promotions that may be available in your area. We have found the most efficient method of providing you with pricing are for you to speak to a sales representative who will explain all packages and assist you in customizing a service plan that best fits your needs. Please contact our sales department at 1.877.772.2253. Representatives are available 24 hours a day 7 days a week.

Sincerely,
Mark

Your On-Line Time Warner Cable Representative

I replied to the e-mail politely noting that I already know what service plan I’m going for and that what I’m trying to find out is ethical and network management practices. Needless to say I think I will definitely be sticking with Windstream for right now. Especially now that I got it working nearly perfectly - more on that in a day or two.